State Farm® Insurance Agent Lino Reale

"I was a State Farm customer for 15+ years and recently received a non-renewal letter. I thought for sure it was my homeowners policy from the hail storm in July. Nope! This was for auto. So here’s our auto claims history for the entire household for the past 3 years - 2 deer claims and one hail claim. In all of the prior years, we only ever had one other claim - also a deer. So all comprehensive claims. To my surprise, my claim history on my non-renewal letter was actually MUCH LONGER! Why? Because also listed on my non-renewal claim history were 6 claims that didn’t belong to anyone in our household. They belonged to another family member that hadn’t lived in our house for 5 years. He also had his own policy. I had asked Lino to remove all family members that had moved out MANY years ago. To recap, listed on our claim history, was our 3 comps (2 deer/1 hail) and then numerous accidents from the family member! No wonder why I got a non-renewal! If that family member lived with me or was driving our vehicles, 100% I should’ve gotten a non-renewal. Our driving history was otherwise clean. Zero accidents, zero tickets. I’ve since left SF and in the end, it’s ok. I found insurance elsewhere for $125 cheaper/month. Yes - that’s per month. When I told SF I got it much cheaper, I was told it’s only to get you to sign up and then the rates will go up. Well - SF - you do that too. lol. Sounds like I was paying a ton more all along for that other family member. Thanks SF! KEEP READING - there’s more! One month after my non-renewal, a different family member got a non-renewal for his auto policy. What did his claim history show? Everything that was on my non-renewal (all 9 claims!). Why?! None of us live together and NONE of those claims belong to him!!! He has also been out of our house for over 5 years and has ALWAYS had his own insurance. Why the heck are we all showing up on his policy? When he called to inquire he was also told by Alina - there’s nothing they can do. What?! Two weeks later - they’ve now called to “try” to work things out with him. How nice of you guys to finally decide to try to do the right thing. Probably should’ve helped me too. After all, you are in the customer service business. I get it though - doing the right thing would’ve taken too long in my case. I will say the people that answer the phone at Lino’s over the years (Chris and the prior lady) have always been understanding and as helpful as they can so no part of this is directed towards them - they both get 5 stars. Alina was ok until confronted (in a decent but frustrated way from my end). What truly bothered me was not once did I hear “Im so sorry, he should not be on your policy, let me see what I can do” or even “I can understand why you’re frustrated”. Either would’ve been fine. But nope, didn’t hear anything close to that."

"Great agency with personal service. I highly recommend."

"Great customer service!"

"Everyone in the office is extremely friendly and helpful! Very convenient location as well! Highly recommend!"

"Very pleasant experience very easy to deal with kind polite job well done experience was great ..."

"Alina was very helpful in arranging to insure a new driver to our home!"

"Great experience with a great team!"

"Lino and his team are awesome. They are helpful and very informative."

"They always seem to be available if I have questions or concerns. This team focuses on customer service and it shows through their actions. Would highly recommend!"

"Agent gave us great life insurance comparison info"

"GREAT Company! Chris is awesome but everyone is a pleasure to work with! HIGHLY satisfied and definitely recommend!"

"Everyone is very helpful and kind!"

"Love my Agent and his team. They all are very helpful, understanding, easy to communicate with."

"They always pick up the phone and help immediately. I was having trouble with one of the windshield companies and they stepped right in and fixed it for us. I would give more stars if I could!"

"Alina was very helpful and understanding today. Ive always appreciated State Farm."

"Alina was very pleasant and helpful. Took care of me quickly and professionally. Thank you much Alina."

"Alina was very easy to speak to while we were getting our new car added to the insurance. Been with Lino Reale for a few years now and very satisfied in general. They don’t bug you with too many phone calls or emails too. Which is nice"

"Very helpful, very kind. Great experience"

"Tyler was very helpful and easy to talk to to set up my auto and renters insurance."

"I always have a great experience with the Lion Reale agency! Specifically working with Alina Thompson. Thank you for always being so helpful and courteous!"

"Alina was quick and efficient helping me change my address!"

"Always a pleasure working with folks at Lino Reale. Alina helped me very quickly and thought ahead to what I might need next."

"The team was very responsive and helpful! I was stressed after my other agency experience and they made my transition seamless!"

"My father has been a long-time customer of Lino's and I'm glad to now be one myself. As I was first time shopping for homeowner's insurance, I was looking for a place that was community based and informative that would help guide me through the process. I met with Robert who was all of that and more. Not only did he take the time to go through all the details in a way that was understandable, he also ensured that I was getting the best coverage. I was able to secure insurance for half the price I had been quoted by another agency, but with a much better plan. He was also able to help me immensely with my car insurance. Of course, saving money is a huge plus, but what really sets this agency apart from others are the people themselves. From the minute you walk in the door you are greeted warmly. They take the time to get to know you. They remember who you are and care about you personally. I could not possibly recommend them more."

"Had concerns about rental car coverage last minute vacation and Alina was very prompt with easing my mind and explaining how coverage extends, weight lifted !! Thanks again, Alina!"